Global Microsoft Outage - service update

The ongoing global Microsoft outage continues to affect email and some communication systems across our services and other NHS organisations.

Our services continue to operate during their usual opening hours, with business continuity plans in place. We are monitoring the situation closely. You may experience longer waits when contacting us. Thank you for your patience.

Please continue to attend planned appointments unless we contact you to advise otherwise. During usual opening hours, contact your service by telephone or through its app. Please do not contact us by email while the disruption continues.

If you need urgent medical help when your service is closed, use NHS 111 online or call 111. In a life-threatening emergency, call 999.

Patient Confidentiality

All of our practice staff are aware of the importance of confidentiality. We train staff on all aspects of confidentiality including both manual and electronic health records. We keep all your health information confidential and secure in accordance with the Data Protection Act 2018, and have a legal responsibility to keep confidential held about you confidential.

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and at no charge. No information will be released without the patient’s consent unless we are legally obliged to do so. A request by a patient, or a request by a third party who has been authorised by the patient, for access under the GDPR (and DPA 2018) is called a subject access request (SAR).

Global Microsoft Outage - service update

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Patient Confidentiality

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