Global Microsoft Outage - service update

The ongoing global Microsoft outage continues to affect email and some communication systems across our services and other NHS organisations.

Our services continue to operate during their usual opening hours, with business continuity plans in place. We are monitoring the situation closely. You may experience longer waits when contacting us. Thank you for your patience.

Please continue to attend planned appointments unless we contact you to advise otherwise. During usual opening hours, contact your service by telephone or through its app. Please do not contact us by email while the disruption continues.

If you need urgent medical help when your service is closed, use NHS 111 online or call 111. In a life-threatening emergency, call 999.

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Home / Patient Participation Group

Patient Participation Group

Join our Patient Participation Group!

Your feedback is really important to us. It helps us to make improvements to the practice based on your needs.

To join our PPG – please email leecon.f81675@nhs.net

Frequently Asked Questions

What is a PPG?

A PPG is a group of patients who want to help the practice to improve. They provide feedback to us on what we can make better and provide us with feedback on any new services that we would like to start running.

How much time would I have to commit to join?

The PPG meeting is held every three months (quarterly) and last for around 1hr 30mins.

We do ask that a chair, vice chair and secretary be elected from the members. These roles within the PPG may take a little more time as they would need to create the agenda for each meeting and type up the meeting minutes.

What type of things would we talk about?

We ask that PPG members do not use the forum to talking about any personal medical conditions/issues or complaints.

The meetings are to talk about improving the practice for all patients so are PPG members will share insight, act as a voice for the patients and review any new services or ways of working that we might propose to make to the practice.

Can anyone join?

Yes, anyone over the age of 18 who is registered with the practice, can join the PPG.

Will the meetings be face to face or online?
We would prefer to run the PPG meetings, face to face within the practice, but are happy to explore online options if this is what the members would prefer.

If you are interested in joining, please email leecon.f81675@nhs.net

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The Practice Leecon Way and Hawkwell
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