Global Microsoft Outage - service update

The ongoing global Microsoft outage continues to affect email and some communication systems across our services and other NHS organisations.

Our services continue to operate during their usual opening hours, with business continuity plans in place. We are monitoring the situation closely. You may experience longer waits when contacting us. Thank you for your patience.

Please continue to attend planned appointments unless we contact you to advise otherwise. During usual opening hours, contact your service by telephone or through its app. Please do not contact us by email while the disruption continues.

If you need urgent medical help when your service is closed, use NHS 111 online or call 111. In a life-threatening emergency, call 999.

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Examinations and Treatment

Home / Services / For All Patients / Examinations and Treatment

We offer chaperones for our appointments – you can read more about requesting a chaperone, below. Once our clinician has taken your medical history and completed your examination, they will explain your diagnosis and next steps – including any treatment.

Treatment may be medication or other alternative routes such as physical therapy. If it is decided that you need to be referred to another health or social care provider, the GP practice will do this.

Chaperones

Our Practice provides a safe environment where patients and staff can be confident that best practice is being followed. All patients can request to have a chaperone present for any appointment or examination. This chaperone can be a trained member of staff, a family member or friend.

There may also be times where your clinician might require a chaperone to be present for your appointment. When possible, please let us know that you would like a chaperone before your appointment. This helps to avoid your appointment being delayed or rescheduled.

When this is not possible we will do our best to provide a chaperone at the time of request.

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The Practice Leecon Way and Hawkwell
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